Returns & Refunds
We want you to love your DuraBilt gear. If something's not right, we'll make it right — fast.
Return Policy
We stand behind every product we sell. If you're not completely satisfied with your DuraBilt purchase for any reason, you can return it within 30 days of delivery for a full refund — no questions asked.
- Items must be unused and in original packaging
- Return shipping is free on defective or incorrect items
- For change-of-mind returns, a prepaid return label is provided and $7.99 is deducted from the refund
- Final sale items are not eligible for return (clearly marked at checkout)
How to Start a Return
Send an email to CustomerService@DuraBiltOutdoors.com with your order number and reason for returning.
We'll reply within 1 business day with a prepaid return shipping label and packing instructions.
Pack the item securely in its original packaging (or similar). Drop it off at any UPS or USPS location.
Once we receive and inspect the return, your refund is processed within 2–3 business days to your original payment method.
Exchanges
Want a different color or size? We'll make it easy. Contact us with your order number and what you'd like instead. We'll ship the new item as soon as the original is on its way back. Exchanges ship free.
Warranty
All DuraBilt products are backed by a 1-year manufacturer warranty covering defects in materials and workmanship. If your product fails under normal use within the first year, we'll replace it — no questions asked.
The warranty does not cover:
- Normal wear and tear
- Damage from misuse, accidents, or modifications
- Cosmetic damage not affecting performance
To activate your warranty and register your product, visit the DuraBilt Club page.